Inside Tesco With Dr. Sumit Mitra: AI at Scale and India's Retail Revolution

Dr. Sumit Mitra, CEO of Tesco Business Solutions and Tesco India, provides insights into AI application across Tesco’s operations serving 90 million weekly shopping trips. He explains Tesco’s three-bucket AI structure and why “prioritisation matters more than technology,” details the 50K/60-day rule for terminating failing projects, shares real AI use cases delivering significant returns in cash flow and personalization, discusses why “AI for operations means reimagining the whole process,” examines India’s leap from kirana stores to quick commerce, describes Whoosh (30-minute delivery generating £400M), and outlines Omnisol, Tesco’s proprietary AI tools now marketed to other retailers.