Global Retail Disruptors: AI, Omnichannel, and the Future of Shopping

Paula Macaggi, founder of the OFFbounds podcast, explores global retail innovation. Drawing from her international travels across Europe, Asia, South America, and North America, Paula discusses how “AI and computer vision are driving the next wave of retail automation” and examines the emergence of omnichannel strategies where physical stores remain significant. The conversation covers divergent regional approaches to AI adoption — from China’s experimental pace to Europe’s measured rollout — alongside transformations in consumer shopping patterns through social commerce and live streaming. The episode also addresses “sustainability in retail—beyond regulation, into real business impact.”